33Vibes Return & Refund Policy
At 33Vibes.ai, we are committed to providing high-quality, trending products that bring value to our customers. If you are not completely satisfied with your purchase, we're here to help!
Returns & Exchanges
- You have 30 days from the date of delivery to request a return or exchange.
- Items must be unused, in original packaging, and in the same condition as received.
- Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
- Certain items, such as personal care products, digital downloads, and custom-made products, are non-returnable for hygiene and customization reasons.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us at [your email or customer support contact] within 7 days of delivery with:
- Your order number
- Photos of the damaged or incorrect item(s)
- A brief description of the issue
We will replace the item or issue a full refund at no additional cost.
Refunds
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds are issued to the original payment method.
- Shipping costs are non-refundable, except in cases of damaged or incorrect items.
Exchanges
- We allow exchanges for the same item in a different size/color (if available).
- If the requested exchange is unavailable, we will offer a store credit or a refund.
Non-Returnable Items
The following items are final sale and cannot be returned:
- Digital products & downloads
- Personalized or custom-made products
- Opened beauty or personal care items
- Clearance or sale items
How to Start a Return
- Email us at [your email or customer support contact] with your order details.
- Ship the item back to our return address (provided after request approval).
- Once we receive your return, we will process your refund or exchange.
For any questions, feel free to contact our support team at [your contact information]. Thank you for shopping with 33Vibes – we appreciate your business!
Would you like any adjustments to fit your brand tone or specific policies? 😊