FREQUENTLY ASKED QUESTIONS

What is 33 Vibes?

33 Vibes is an online store offering trending, high-margin products across various categories, including party supplies, beauty tech, home essentials, fitness gear, and eco-friendly products.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can track your package using the provided link.

What is your return policy?
  • Returns are accepted within 30 days of delivery for unused items in original packaging.
  • Certain items, such as personal care products, digital downloads, and custom-made products, are non-returnable.
  • Refunds are processed within 5-7 business days after approval.
Do you offer digital products?

Yes! We offer Glow Party Digital Kits, which include planning guides, printables, and marketing materials for an unforgettable event. These are available for instant download.

How long does shipping take?
  • Orders are processed within 2-5 business days.
  • Shipping times vary based on location and chosen shipping method.
  • You will receive a tracking number once your order ships.
Do you offer international shipping?

Yes, we offer international shipping! Delivery times and shipping fees vary by location. Any applicable customs duties or taxes are the responsibility of the buyer.

How can I contact customer support?

You can reach our customer support team via email at ADMIN@33VIBES.COM or through our Contact Us page on www.33vibes.ai.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods listed at checkout.

Can I cancel or modify my order after placing it?

Orders can only be canceled or modified within 12 hours of placement. After processing, we are unable to make changes. Please contact customer service immediately for assistance.

Do you offer bulk discounts or wholesale pricing?

Yes! If you're interested in bulk orders or wholesale pricing, please contact us at admin@33vibes.ai for more details.

My item arrived damaged or defective. What should I do?

If you received a damaged or defective item, please email us within 7 days of delivery with:

  • Your order number
  • Photos of the damaged item
  • A brief description of the issue

We will arrange a replacement or refund at no extra cost.